Department: Information Management

This role is on shared services basis, providing support to CX subsidiaries in the business scope of Cargo Terminal, Passenger Handling, Ramp Handling and Laundry Services.

Responsibilities:

• Allocates the resources for the IT facilities and system checking and recovering activities.
• Monitor the system health of the IT infrastructure and mission critical applications – such as WOS, MHCS, and RHS.
• Document the incident management procedures and manages the system deployment activities.
• Prepare IT Operation Reports for Management (Daily, Weekly and Ad-hoc).
• Give recommendations or workaround solutions to restore system operations.
• Lead and work with sub-contractors and IMT support staff to resume the system to normal operations.
• Acts as the point of contact with Operations Service Control Center, engineering control room, and IT service desk during significant IT system breakdown.
• Report to the Ops Duty Manager on all system discrepancies, which affected the operations and may cause missing SLA.
• Manage all severity 3 above IT incidents in order to resume service as quick as possible.
• Manage IT service desk daily activities and IT purchasing orders for IT daily operations.
• Report to the Ops Duty manager and IT services support manager on all significant irregularities and critical system failure (severity 3 and above incidents) with detailed incident reports.
• Conduct any ad hoc duties as assigned by your superior.

Requirements:

• Have a degree in Computer Science or Computer Engineering or Information Management
• Have over 8 years relevant experience of IT services support
• Good Communication and Reporting Skills:
• Should have strong reporting skills and provide severity incident handling status information timely; understood business impact and priority; communicate with Ops Duty Manager effectively
• Strong Technical Skills (Infrastructure and Application)
  Should have knowledge of IT infrastructure healthiness status, IT infrastructure configuration, as well as severity infrastructure incident handling process.
• Strong Business Application Skills. Should understand mission critical IT application major functional flows and non-functional requirements
• Familiar with ITIL processes and master ITIL incident management process and ITIL foundation certified is preferable
• Self-motivated and able to work independently under pressure
• Shift duty is required

To apply, you may simply click the "Apply Online" or email your confidential resume with date of availability, current and expected salary to recruitment@cpsl.com.hk. Applicants not contacted within 6 weeks may consider their applications unsuccessful.

Cathay Pacific Services Limited

Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.