Cathay Pacific Services Limited Awarded CEIV Live Animals Certification

27 March 2020

Cathay Pacific Services Limited (CPSL) is pleased to announce the receipt of the Center of Excellence for Independent Validators in Live Animals (CEIV Live Animals) Certification from The International Air Transport Association (IATA). CPSL is one of the first air cargo terminals in the world to be accredited all three IATA’s CEIV trade lane certifications of Pharma, Fresh and Live Animals. The accreditation also elevates Hong Kong air cargo hub positioning in the transportation and handling of special cargo.


The CEIV Live Animals Certification is a globally recognised certificate that acknowledges companies that excel in logistics handling of live animals, from pets to zoo animals and from aquatic species to reptiles. The application for the CEIV Live Animals Certification is subject to a detailed and rigorous auditing process to ensure all facilities, equipment, operation procedures and staffs are fully compliant with industry standards and the Live Animals Regulations (LAR).


To further enhance our operational competencies, we also made a step forward to design the Quick Reference Handbook (QRH) with a set of in-house procedures and key performance indicators for all responsible staffs. Besides, to secure the five freedoms of animal welfare, a specific route is designated for transporting the animal inside the warehouse to minimise any discomfort during transportation.


Mrs. Jenny Lam, Chief Executive Officer of CPSL, received the Certificate from Ms. Yvonne Ho, IATA General Manager Hong Kong and Macau today. Jenny shared: “In the handling of live animals, their comfort, safety and welfare are always our top priority. CPSL is committed to deliver the highest standards of care to ensure the consignees’ and shippers’ experience is satisfied and hassle free. Obtaining our third CEIV certification is an important milestone for CPSL. It is the result of our continued focus on exceeding our customers’ expectation through operational excellence.”


Mr. Glyn Hughes, IATA Global Head of Cargo, added: “It gives me great pleasure to recognize the tremendous efforts and investments made by CPSL in attaining their latest CEIV certification with the award of the CEIV Live Animals certificate.  This is the third CEIV certification earned by CPSL, one of the first ground handlers to receive the CEIV certification in the area of Live Animals transportation, demonstrating their professionalism and commitment to the highest standards of cargo handling for such important and special cargo.  Shippers have increasingly more sophisticated demands and expectations and CPSL is on the frontline meeting and exceeding these expectations which is most urgent and necessary when shipping live animals. I congratulate the entire CPSL team with this latest achievement and the successful completion of the three CEIV programs.”


CPSL acquired the CEIV Pharma Certification in 2017 (with recertification in Mar 2020) and CEIV Fresh Certification in 2019. With our vision to be the world’s best air cargo terminal, CPSL keeps enhancing own value proposition with an industry-leading set of standards and focus on innovation to drive excellence.


(From left) Ms. Yvonne Ho, IATA General Manager Hong Kong and Macau; Mrs. Jenny Lam, Chief Executive Officer of CPSL